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Need help with User Intuition? Our team is here to assist you.

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Contact Us

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Email Support

For general questions, technical issues, or account assistance:

Email Support

support@userintuition.aiTypical response time: Within 24 hours on business days

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Sales Inquiries

For pricing, enterprise features, or custom solutions:

Sales

sales@userintuition.ai

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Before Contacting Support

To help us assist you faster, please have ready:
  1. Your account email associated with User Intuition
  2. Study name (if the issue is study-specific)
  3. Description of the issue including steps to reproduce
  4. Screenshots if applicable
  5. Browser and device you’re using

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Self-Service Resources

Documentation

Browse our complete documentation for step-by-step guides

FAQ

Find answers to commonly asked questions

Best Practices

Learn tips for maximizing research value

Key Concepts

Understand platform fundamentals

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Common Support Topics

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Account Issues

  • Login problems
  • Password reset
  • Team member access
  • Account settings

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Study Issues

  • Study creation problems
  • Interview issues
  • Transcript access
  • Report generation

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Technical Issues

  • Widget implementation
  • Browser compatibility
  • Audio/video problems
  • Integration setup

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Billing

  • Plan questions
  • Usage limits
  • Invoice requests
  • Plan upgrades

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Feature Requests

Have an idea for improving User Intuition? We love hearing from our users. Share your feature requests by emailing feedback@userintuition.ai with:
  • Description of the feature
  • Use case or problem it would solve
  • How important it is for your workflow
We review all feedback and use it to inform our roadmap.

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Report an Issue

If you’ve encountered a bug or unexpected behavior:
  1. Check if it’s a known issue by reviewing recent communications
  2. Document the problem with screenshots and steps to reproduce
  3. Email support with your findings
  4. Include browser/device info for technical issues

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Service Status

If you’re experiencing widespread issues, check the service status page for current API, MCP, dashboard, and documentation checks. A failed automated check signals a possible issue; contact support if your workflow is affected.

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Enterprise Support

Enterprise customers have access to enhanced support options including:
  • Dedicated Customer Success Manager
  • Priority response times
  • Custom training and onboarding
  • Integration assistance
  • Custom report requirements
Contact your account manager or email enterprise@userintuition.ai for enterprise support.